Presenter: Safiah Chowdhury (@SafiahC) from the City of Toronto
In order to improve how residents access social assistance, we undertook a comprehensive human-centered process that empowered users of the system to co-develop the modernized access model. Using design thinking, prototyping, and piloting approaches, this unique method to human service redesign was transformative for its learnings and outcomes.
Safiah is a Policy Development Officer for the City of Toronto, interested in the intersections of policy development and ground insights/knowledge for the purposes of poverty reduction.
Attendance: 80 hackers!
|Description / Needs
|Civic Tech 101
|Come here if it’s your first time!
Feed It Forward
|Help us figure out what it takes to help you help us innovate
Community-based food program – Volunteers, funding/food sources, app, storage
Demystifying municipal campaigns/uploading content – feedback on orientation
Web development and annual scorecard – UI designer/economist/researcher
Smaller budget project to compare against other cities – Researchers, budgeters
Discussion about best government practices