Date: Sep 24, 2024
Topic: Bringing Complaints Online at the City of Toronto
Have you ever had an issue with the City and wanted to submit a complaint? Previously, each of the City’s internal divisions had their own process, making it difficult to navigate. This Complaints & Compliments project is the foundational step towards unification. We will share with you some ups and downs from this project implementation and do a few interactive sessions on things to come.
Speakers:
- Argerie Tzouras – Argerie is a service designer working at the City of Toronto. Empathy guides her way of experiencing the world around her. She believes exploring issues through a systems lens is a vital component to solving complex problems.
- Lisa Guo – Lisa is an interaction and service designer and her current assignment is at the City of Toronto doing service design. She is a stubborn optimist and who believes in kindness as the only way through today’s complex challenges. She’s also a lover of the mundane; finding joy and humour in experiences for the 100th time and the 1st time.
Venue: Metro Hall