Hacknight #503

Service Design Lessons from Toronto's Largest Food Bank

with Brian Hendrick and Alison Gibbins

Service Design Lessons from Toronto's Largest Food Bank

Recording

Daily Bread Food Bank's volunteer program serves 8,000+ volunteers annually, but faced challenges with misaligned expectations and inefficient onboarding. This talk presents a case study showing how service transformed their volunteer experience, and discusses opportunities for civic tech professionals to apply their skills to similar challenges at Toronto charities.

Speakers

Brian Hendrick

Brian Hendrick is a service designer who helps mission-driven organizations better serve their communities. After years leading digital transformation teams in-house in the public sector, he founded Civiq Design to bring that insider knowledge to nonprofits and government agencies tackling complex service challenges.

Alison Gibbins

Alison Gibbins is a former tech and marketing executive with a career pivot to the non-profit sector. She is currently leading Daily Bread Food Bank's volunteer program of over 8,000 volunteers per year.