In order to improve how residents access social assistance, we undertook a comprehensive human-centered process that empowered users of the system to co-develop the modernized access model. Using design thinking, prototyping, and piloting approaches, this unique method to human service redesign was transformative for its learnings and outcomes.
Speakers
Safiah Chowdhury
Safiah is a Policy Development Officer for the City of Toronto, interested in the intersections of policy development and ground insights/knowledge for the purposes of poverty reduction.