Presenter: Safiah Chowdhury (@SafiahC) from the City of Toronto
In order to improve how residents access social assistance, we undertook a comprehensive human-centered process that empowered users of the system to co-develop the modernized access model. Using design thinking, prototyping, and piloting approaches, this unique method to human service redesign was transformative for its learnings and outcomes.
Safiah is a Policy Development Officer for the City of Toronto, interested in the intersections of policy development and ground insights/knowledge for the purposes of poverty reduction.
Attendance: 80 hackers!
Breakout Groups
| Project | Lead | Description / Needs |
| Civic Tech 101 | Alex | Come here if it’s your first time! |
| City Challenge Feed It Forward DemocracyKit Budgetpedia TABS Taiwan Democracy |
Safiah Gordon Jonathan Ruffy Arthur Patrick |
Help us figure out what it takes to help you help us innovate Community-based food program – Volunteers, funding/food sources, app, storage Demystifying municipal campaigns/uploading content – feedback on orientation Web development and annual scorecard – UI designer/economist/researcher Smaller budget project to compare against other cities – Researchers, budgeters Discussion about best government practices |